TERMS & POLICY

Dear Guest
Namaste!

Dharmayanam Tours & Travels Private Limited offers you an opportunity of a life time to visit top spiritual destinations of Bharat - India. Our most popular spiritual trips grant visitors a fascinating experience that they will remember for many years to come. We render exemplary services to pilgrims to make their spiritual journeys very comfortable. 

Acceptance of These Terms and Conditions.

When You access the Site and/or use our Services, you hereby represent and warrant that:

1. You have read, understand, and agree to comply with and be bound by these Terms and Conditions;
2. You are an individual at least 18 years old or a duly organized, validly existing business, organization or other legal entity in good standing under the laws of the country in which You are established;
3. You are able to enter into legally binding contracts; and
4. You are not forbidden by Dharmayanam Tours & Travels Private Limited to access and/or use the Site.

Terms & Conditions (Tours within Bharat - India, Nepal and Bhutan)

The use of www.dharmayanam.com website (the "Website"), provided by Dharmayanam Tours & Travels Private Limited (hereinafter referred to as the “Owner”)  and the services on the Website,  are subject to the following  Terms and Conditions, all parts and subparts of which are specifically incorporated by reference here.. The Website is for your education and information and is also used by us to obtain feedback with a view to providing information and services with respect to the leisure industry.

By creating an account, or by using or visiting our Website, you are bound to these Terms and you indicate your continued acceptance of these Terms.

Brochure / Leaflet accuracy:

This "brochure" along with tour tariff. The information given in the brochure is as accurate as we can make it. All previous brochures, letters, press advertisements or any other modes of circulation stands cancelled. Errors and omissions may creep in. The maps used in the brochure are for reference only and are not to scale. We reserve every right to change any brochure information before or after the tour is booked due to any events beyond our control. The tour itinerary, price, departure date, and hotels are subject to change. If we are aware of the changes sufficiently beforehand, we will inform you in advance. Otherwise, our tour escorts or local representative will inform you about the change during the tour.

Definition:

1. "Passenger / You / Guest / Customers / Clients, mean the person in whose name and on whose behalf booking and / or whole name is on the booking form is made Company / We / Us / Dharmayanam Tours & Travels Private Limited.
2. Website means this Website.
3. Brochure means this brochure.
4. Independent Contractor means “any hotelier / hotel owner / Vehicle owner/ Owner of any Airlines or any other person or organisation that has been selected by the company to render services to the passenger.
5. Our Package/Itinerary means A.C. Transportation, A.C. Accommodation (in a decent budget hotels and Deluxe Package means A.C. Transportation, A.C. Accommodation (except Hill Stations) in Hotel room equivalent to 3 Star facilities.

Disclaimer:

Dharmayanam Tours & Travels Private Limited are basically Spiritual Tour / Travel and Holiday organizers and do not control or operate any airlines or any other mode of transport like railways, motor, buses, coaches, etc. We do not own or control any hotel, transport or any other facility mentioned in the website/brochure. We take utmost care in selecting Restaurants / Hotels / Coaches / Vans / Boat Houses / Motels or Places of Stay for making your holidaying a comfortable one. We  are concerned about the safety of our customers and take utmost care to select the Hotels/Motels or Places of Stay and do not have any control over them. Thus, we are not responsible for injury or personal harm, death or damage to personal property which may be caused by the act or default of the management or employees of any independent contractor, hotelier, airlines, coach owner/ operator, or any other third parties arising outside our normal selection and inspection process. It is imperative that all passengers travelling through the Company or any tours organised by the company abide, comply and strictly observe all the terms and conditions laid down herewith.

Agreement to receive Mail

You hereby consent to the receipt of physical & electronic communication from us.

Content and Intellectual Property Rights

All content on the website including but not limited to icons, buttons, logos, text etc, as well as any and all trademarks, whether registered or not constitute the exclusive intellectual property of the Company and is protected under Indian law. You may not selectively download portions of the website without retaining the copyright notices You may download material from the website only for your own personal use and for no commercial purposes whatsoever. Any and all information that is submitted by you including but not limited to comments, feedback etc is the sole property of the Company which may be used in any manner the Company deems fit. We provide all content to the best of our knowledge and we are not responsible for changes to third party content.

Booking

 Where we have already confirmed the availability of your chosen arrangements (tour / hotel booking / or any other travel related services) and you book within any applicable time limit for doing so, your booking will be treated as firm and a contract between us will come into existence as soon as we receive your completed application form and your deposit.We will then send you a receipt for all payments made and our invoice. Where we have not confirmed availability, your booking will be treated as firm and a contract between us will come into existence when we despatch our invoice to you. Where you book through our website without prior confirmation of availability, any electronic acknowledgement of your booking is not a confirmation of it. Please check your invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the invoice or any other document appears to be incorrect or incomplete.

Hotels:

The Owner has taken utmost care in selecting hotels which are safe and comfortable. Most of the hotel rooms have private bath or shower and may be located in the centre or away from the city, but out of our vast experience, to provide good hotels at reasonable tariffs to your utmost comfort, engaging hotels away from city centre becomes unavoidable. Air-conditioning, central heating, any other facility is at the hotelier’s discretion, depending upon factors such as weather conditions, local circumstances. Triple sharing rooms are not larger than twin sharing rooms and third bed is (often a roll -away - mattress) put in Double bedded room. The passengers will have to abide by the check in and checkout times of the hotels. Usually, the check in time in many of the hotels is 12 Noon and check out time is 10 AM. Early arrivals and late departure should be adjusted by the guests themselves as per the respective check in and checkout time. If you reach before 12 Noon only fresh up arrangements are made while rooms are Terms allotted from 12 Noon. We will not be responsible or liable in case of loss of baggage or personal effects from the hotels. Safe Deposit Lockers are available in most hotels. You are advised to keep your valuables in the safe deposit lockers, at the time of check in and not in your hotel room. Any damage caused to the hotel during your stay shall be payable by you and the company will not be liable for the same.

Accommodation in Hill areas in Char Dham / Trekking in Bharat - India and Nepal and Tibet / any other Hill destinations / Pilgrimages to Mount Kailash-Manasarovar, the hotel & local guest house will be provided in dormitory beds in a room with very basic facility bathrooms are common and in a very poor condition. If group decided to stay better hotel (where it is available), then the cost of accommodation in such hotel will have to be borne by the group as extra. Since the cost of accommodation in the pre- booked guest house is not refundable, it is not adjusted with cost of accommodation in the higher standard hotel. Group split in the guesthouse and hotel will not permitted as per the rules and regulation / agreement with Dharmayanam Tours & Travels Private Limited and Guest.

Accommodation for Child up to 11 years of age:

A child below 12 years of age who is booked on the tour by paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the tour participant makes any changes in the rooming arrangement while on the tour, the company shall not make any refunds or pay any compensation to them. In case the tour participant decides to make any changes in the rooming while on the tour subject to availability, then he/she shall be bound to pay additional amount charged by the concerned Hotel directly to the Hotel.

Arrival and Departure Policy

* Check-in – 12.00 -15.00 Hours

* Check-out – 10.00 - 12.00 Hours

Overnight Houseboat (if provided with itinerary) is 12.00 noon check in and 09.00 hrs next day check out. Early arrival is subject to availability. For guaranteed early check-in, reservation needs to be made starting from the previous night. Later check-outs are available on request and subject to availability / Payment. We can always make a request for early check-in or late checkout if required but we do not guarantee that, that entirely depend upon the policy of the hotel, time of the year and availability of the room

Create an Account

Usernames/Passwords

You are solely responsible for the confidentiality of your username, and password. In the event you have reason to believe your account, username and/or password is being used in an unauthorized manner, you agree to contact us promptly so that the appropriate modifications can be made to your account. Please be aware that information will be sent to your email address that you provided to us at the time of sign up.

Payments

For the services contracted, 50% advance payment should be made to hold the booking on a confirmed basis and the balance amount should be paid before commencement of your tour. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above in some cases like special train journeys like Palace on Wheels, hotel or resort bookings during the high peak tourist season (X-Mas, New Year) full payment is required to be sent in advance.

Payment Options

Payment can be made by Credit Card through our secured online payment gateway system, by Bank Transfer, Cash payment to our offices in your city or by Demand Draft / Cheque. All payments should be free and clear of any withholding tax and deduction. Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.

Rights to amend the itinerary if required

Tour once commenced will strictly go as per the itinerary finalised. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for safety and wellbeing of our esteemed passengers.

Policy Regarding Cancellation / No Show / Early Departure

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:

60 days & prior to arrival - 15% of the tour/service cost.

59 days to 35 days prior to arrival - 30% of the tour/service cost.

34 days to 15 days prior to arrival - 50% of the tour/service cost.

14 days to 08 days prior to arrival - 70% of the tour/service cost.

07 days & less, prior to arrival or no show - NO REFUND.

In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.

Refund

In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 3 - 5 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.

Linked Sites

Any linked websites in our website are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the site.

Links to our website

Any hyperlink to any page of our website should be with our written permission and consent.

Viruses and Contamination of System

The Company is neither responsible nor liable for any viruses or other contamination of your system, nor for any delays, inaccuracies, errors or omissions arising out of your use of this site or with respect to the material contained on this site.

Risk, Liabilities & Limitations:

LIABILITY AND RESPONSIBILITY OF THE COMPANY

Each of this condition shall be severable from other if any provision declared invalid, illegal or unenforceable, then remaining provisions nevertheless has full force and effect.

 Force Majeure:

In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, significant risks to human health such as the outbreak of serious disease at the travel destination, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "Force majeure".

Indemnity

You agree to indemnify, defend and hold harmless the Company, and its officers, employees, agents, and any third party information providers to the Website, from and against all claims, actions, proceedings, expenses, damages and liabilities, which are the result of, or are in any way related to your use of the website.

Passports & Visas

To travel to India from overseas countries except for the citizen of Nepal & Bhutan, one needs a 06 months valid passport and a valid Visa. And processing of Passport and Visa are not included in the tour cost.

International Guests:

Information on Indian Visa

 Eligibility

The people within the following categories cannot get a tourist visa and hence have to apply for an entry visa.

1. Person belonging to the Indian origin.
2. Spouses and children of the person belonging to Indian origin.

Entry Requirements 

1. Passport must be valid for at least six months from the date of arrival. It should have at least two blank pages for stamping by Immigration Officer.
2. Tourist Visas enter their validation mode from the very date they are issued. You can spend a time of 6 months (180 days) in the country. Only US citizens, under a bilateral arrangement, can avail a 5-10-year tourist visa. However, they can still only stay for 180 days on a continuous basis.
3. Visas fee is in the local currency which means you may have an added service cost.
4. You need to submit two passport size photos (2 inches x 2 inches) with your visa application.
5. Extended Visas are easily available for people of Indian origin who are the owners of Non-Indian passports. The ones from Bangladesh and Pakistan are excluded from the list.
6. In case your visa lasts for more than 6 months and you wish to stay more than the limit of 180 days, registering at the Foreigners' Regional Registration Office or FRRO becomes a necessity. This should be done within a span of 14 days of arriving in India.

Online Indian Visa Form

Electronic Tourist Visa

1. As you leave India, your passport gets a stamp suggesting that you cannot re-enter the country for next two months regardless the visa duration.

2. Permit to re-enter is only granted in cases of exigency. For this, you need to visit and apply for the same at the Indian High Commission or Consulate in the country you are in or the one you are a resident of. If granted the permit you need to register at FRRO within 14 days.

Visa Extensions

Tourist Visas can only be extended in cases of theft (stealing of passport and other important documents) or medical emergency. FRRO should be contacted in such cases. It is necessary to have a confirmed air ticket and photocopies of passport containing Indian Immigration Stamp and Indian visa to replace or apply for an exit visa. In such cases, FRRO may grant 14 days of extension if you meet the stringent criteria.

Tourist Visa on Arrival

Tourism has a great hand behind the country's economic growth. Therefore, to promote the inbound tourism, the Indian government has launched a scheme of Tourist Visa on Arrival or TVOA for 11 countries. These countries include Japan, Philippines, Singapore, Finland, Luxembourg, New Zealand, Cambodia, Laos, Vietnam, Myanmar, and Indonesia.

1.Eligibility

a) The person has no residence or occupation in India.
b) The person has financial condition sound enough to stay in the country and possess a return ticket.
c) The person should have a passport with at least six months of validity.
d) The person must carry two passport size photographs and photocopy of the passport.

2. Airports offering Travel Visa on Arrival or The Entry Points

Delhi, Mumbai, Chennai, Kochi, Kolkata, Thiruvananthapuram, Hyderabad and Bangalore Airports provide Travel Visa on Arrival.

3. Fees

A fee of US $ 60 equivalent to Indian Rupees is levied on every person including the children to attain Tourist Visa on Arrival.

4. Group Visa on Arrival

Tourist groups with a pre-drawn itinerary approved by Ministry of Tourism are granted Collective Landing Permit of not exceeding 60 days.

Check the link for more information upon Group visa.

Note

a) Visa on arrival is granted for only 30 days. It is non-extendable and non-convertible.
b) Its validity is restricted to a single entry.
c) Only two visits are permissible in a calendar year with visa on arrival. There should be a gap of 2 months between both the visits.

Website: https://indianvisaonline.gov.in/visa/index.html

Countries that do not need a Visa for India

1. A) Bhutan, Maldives (for 90 days), and Nepal are allowed visa-free entries in case they do not arrive from the mainland China.
2. B) Visa exemption is provided to the people with Indian Origin Card, provided they are not the citizens of the following countries:

• Afghanistan
• Bangladesh
• Bhutan
• China
• Nepal
• Pakistan
• Sri Lanka

All these information’s regarding Indian Visa, we quoted here, justfor your reference. However we request you to kindly verify the visa rules in India with the respective Indian Diplomatic Mission (Indian Embassy / Indian Consulate / High Commission) on their respective website’s or Government of India respective website to know accurate details. Visa Procedures in each country may very depends upon the bilateral agreement between your country with India. Once again, we request you to kindly cross with the respective Indian Diplomatic Mission in your Country.

Health

Any person who has a contagious disease is forbidden to travel, any person found during the tour with such a disease will be asked to leave the tour and will have to make their own arrangements to return home. It is presumed that the tourist who have booked the tour have gone through the itinerary & is well aware about the same. It is presumed that the tourist is medically fit to undertake the said tour. The person who are medically fit to undertake the said tours shall join the said tour. The persons who are and/ or who have suffered from any ailments for which they have taken medical treatment have gone into check-up hospitalization, shall not join the said tour. Many a times a tour manager is unable to pay any attention and / or to provide medical treatment for any tourist who requires medical attention. The tourist(s) will have to make their own arrangement on the tour for medical assistance. The tour manager may not be in a position to help the tourist. The tour leader has to proceed as per itinerary because of other members of the group may require his attention to follow the tour itinerary. Dharmayanam Tours & Travels Private Limited, shall not be responsible for any lack of attention on the tour.

Photographs or Video clips:

Dharmayanam Tours & Travels Private Limited, reserves the right to use photographs or video clips of the tourist taken on tour & / or given by tourist, for promotion of the company's business without obtaining prior permission of the concerned tourist.

Tour Price:

Meals:

Tour Inclusions and Exclusions:

Inclusions:

• Land transportation: -   Ac Pushback coach as per number of passengers.MUV’s, Tourist Bus/ Private Vehicle are used. Independent Vehicle upon
  request in chargeable basis.
• Accommodation: - Ac Double rooms in deluxe category hotel, on double/family sharing basis, as per itinerary. You can opt, for the category of Hotels (3-star, 4-star, 5-star, 7-star) facilities upon request in chargeable basis. Group can opt for itemising the trip, including the hotels and travel, the cost may vary. In Hill stations we organise Camping upon request in chargeable basis asper itinerary. We make you comfortable with Nice and cosy accommodation.
• Food: - Food expense as per Meal plan mentioned in itinerary. We serve Hygienic Vegetarian Meal. (Our Kitchen group will be accompanying for a minimum group of 15 & above)
• Entry Charges: - Entrance fee at destinations.  
• Services of Tour Escort from ‘Dharmayanam Tours & Travels.

Exclusions

•  Up & Down Airfares / Rail fares from your destination to the Tour Spot. (The same can be arranged on request in chargeable basis.
• Expenses of additional / optional tours, Mountain Trek charges if any etc.
• Any expenses of personal nature such as Porterage, Tea/Snacks, food & drinks which are not in the part of regular menu, telephone calls, room service, Room Heater charges etc.
• Cost of additional airport transfers other than arranged for groups.
• Any increase in the fuel surcharge or any kind of taxes levied by respective governments & any cost arising due to natural calamities like landslides, road blocks etc…
• Personal expenditure, Tips
• Laundry, Monument fees if any …
• Visa Penalties if groups will be separated.
• Insurance Including Emergency Evacuation with Helicopter Ambulances.
• Trekking full boot.
• Any expenses of personal nature such as porterage, food & drinks which are not in the part of regular menu, telephone calls, room service etc.
• SDF (sustainable Development Fund) if in case government imposes.
• Additional sightseeing or extra usage of vehicle other than mentioned in itinerary,
• Any increase in the fuel surcharge or any kind of taxes levied by respective governments or Any cost arising due to natural calamities like landslides, road blocks etc…
• Alcohol, Cigarettes and other personal expenses.
• All others not mentioned in Include Section.

 Cancellations:

Spiritual Pilgrimage / Holiday Package Tours

• 30 % package cost will be charged as cancellation fee if cancelled before 60 to 35 clear days of departure date.
• 50 % package cost will be charged as cancellation fee if cancelled before 34 to 15 clear days of departure date.
• 70 % package cost will be charged as cancellation fee if cancelled before 14 to 8 clear days of departure date.
• No Refund will be given if cancelled before 7 clear days of the departure date.
• GST of 5 % applicable over and above all mentioned charges.
• In regard to the Tour, the cancellation rules are applicable on tour cost and the cancellation charges of Helicopter would be as per the rules of the respective Helicopter company. The cost of Helicopter ticket charged is mentioned on the respective tour. If we didn’t mention, then the Guest need to pay at the Helicopter Base Station in the respective places and pay directly to Helicopter company. Cancellation charges are applicable as per the respective Helicopter Companies. Customer need to read carefully all the instructions before booking the ticket.

Car, Vans, Jeeps, Tempo traveller & Coach Rentals:

• 25 % package cost will be charged as cancellation fee if cancelled before 72 hours prior the departure time.
• 50 % package cost will be charged as cancellation fee if cancelled before 48 hours prior the departure time.
• 80 % package cost will be charged as cancellation fee if cancelled before 24 hours prior the departure time.
• No Refund will be given if cancelled within 24 hours of departure time.

Chartered Helicopter

The Terms & Conditions and Cancellations rules are applicable as per the respective Helicopter companies and the same are mentioned in their respective websites/their offices/our offices.

International Fixed/Group Departure Tours

The Terms & Conditions and Cancellations rules are available and applicable as mentioned in our Website / Brochure.

The company reserves the right for variation / modification/ amendments/ alteration & / or cancellations etc. of any tour prior to departure without assigning any reason. In such cases, the entire amount paid by the tourist shall be returned by the company by “A/C Payee” Cheque against production of original receipt issued by us, in Indian rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India rules and regulations, irrespective of whether the tour payments in part or whole were made in foreign currency and no additional compensation will be applicable whatsoever.

No refund will be payable for any missed/ or unused services of the tour including the meals due to whatsoever reason.

Refund against online ticket cancellation:

Terms & Conditions (International Tours)

We take reasonable care in preparing the brochure, price grid, web pages and other documents and in describing the services therein. However, we are not liable for any typographical / printing errors. Furthermore, brochures may be printed several months in advance and the content may not always be fully updated. We therefore ask you to confirm the current information by contacting us.

Please note that the itinerary may have changed. The products and services displayed may have changed. The photos of meals / sightseeing / properties are for reference only and may differ from the actual meals / sights. Distance between places and temperatures are approximate and can change depending on travel, road conditions and climatic changes. Hotels may have to be booked far off from the central place.

ITINERARY MAY CHANGE AT ANY TIME

 The itinerary is a guide to which we will attempt to adhere, but it may be necessary to alter this at short notice as a result of circumstances or events outside our control such as adverse weather or road conditions or any of those amounting to force majeure, or due to the operating conditions imposed by owners and operators of accommodation, facilities and transport. The Owner reserve the right to alter, amend, change or modify the tour package and itineraries before or during the tour. We shall make reasonable efforts to notify you promptly of such changes / events sufficiently in advance during booking or prior to departure of the tour. our itinerary will, however, be the same in content as far as is reasonably possible, unless circumstances beyond our control make this impossible. If such changes/ events occur during the tour; our tour manager or local representative will inform you of the changes on the spot and we solicit your full co - operation in accepting such circumstantial changes. Therefore. no grievance regarding any itinerary / service change which we are constrained to make, will be entertained from the tour participants during or after the tour.

Please note that promotional offers may have different terms and conditions which will be in addition to these terms and conditions and the requirements of the booking deposits, payments, deadlines and mode of payment may be defined in such promotions which will be over and above these terms and conditions, Such changes may be necessitated due to factors beyond our control such as Force Majeure events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels if flights, cancellation / re-routing of flights or railway, closure of/ restricted entry at a place of sightseeing etc. Generally, we try to avoid dates when big Fairs, Exhibitions, Olympics etc, and other events are held in certain cities as hotels are fully booked several years ahead. If you have to travel on such dates, you may have to stay in alternate hotels or hotels in other cities. Due to airline's requirements the points of entry and exit in a country may change. We may operate more than one coach per departure date and may for convenience reverse the direction or amend the itinerary.

GENERAL NOTICE REGARDING BOOKING

 Please read carefully and understand the contents of the Tour Brochure / itinerary, the 'Terms and Conditions', How to Book Rules, Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you effect the booking. To effect the booking, we may require you to sign the Booking Form and such other documents as we may deem fit including [without limitation) the 'Terms & Conditions', 'How to Book' rules and 'Price Grid' ('collectively Booking Documents], Upon executing the Booking Documents and on payment of the prescribed non-refundable interest-free booking amount, a binding contract shall come into existence.

We advise you to ensure, before making a booking, that you have and / or you will be able to provide all the required valid and genuine documents and your professional qualifications to enable you to apply for visa, insurance etc. Please go through our website and check from our staff to ascertain the required documentation. Please note that guests other than tourist are not to be invited on tour by any tourist and they are not allowed to use any of the services of the tour.

CONDITIONS OF OTHER THIRD-PARTY OPERATORS

In the event you are booking through use a tour/travel service of any third-party operators like Insight Vacations, Star Cruise etc, the terms and conditions of such third-party operators, including their payment schedule, cancellation, refund etc shall be applicable to you in addition to their Terms and Conditions.

ONLINE BOOKING

You can purchase our services from our sales outlets, agents or franchises. In the alternative, you can register and book your tour / services online through our website. Our website provides the facility of making online booking of tours and services. However, we cannot give any guarantee or warranty with respect to the website booking engine which could malfunction due to well-known reasons including software or network errors. We have incorporated all modern protection technologies to ensure that information concerning you or your payments is kept secure and confidential.

It is made clear that the online booking shall be effective once you confirm the terms and conditions, as follows. During the course of online booking on our website, you will have the opportunity to go through our terms and conditions and privacy policy, which are displayed on our website and which you will need to confirm and accept in the course of booking online. Further, you will also need to send us a hard copy of the said signed Terms and Conditions confirming that you have read, understood and accepted the Terms and Conditions and other applicable documents including Brochure and / or, Itinerary and / or Price Grid and /or promotion booklet etc We would also require a copy of the first two pages and last two pages of your passport which show the date of your passport, place and date of issue and expiry, amongst other documentation. Please see under the 'documentation' section for the list. The Company reserves the right to decline to register any person /s for any tourer to cancel their registration without assigning any reason.

ONE/SOME MEMBER(S) MAY SIGN BOOKING DOCUMENT'S ON BEHALF OF A GROUP

In case of one or more but not all tour participants named in the Booking Form sign the Booking Documents, it shall be deemed that the signatories have been duly authorized by all such tour participants to sign on their behalf assuming full responsibility and accordingly it shall be deemed that all such tour participants have signed the booking documents.

YOUR TRAVEL AGENT CAN SIGN THE BOOKING DOCUMENTS ON YOUR BEHALF

Where tour participants are booking through a travel agent, if such travel agent signs the Booking Documents, it shall be deemed that such signature is for and on behalf of all the tour participants named in the Booking Form assuming full responsibility. It shall be deemed and construed that all such tour participants have duly authorized the said travel agent to sign the Booking Documents on their behalf.

CONTRACT SUBJECT TO SIGNATURE AND PAYMENTS

Please note that there is no contract between the Company and the tour participants until the Booking Documents are signed and received by the Company and the Company has also received the specified non-refundable interest free booking amount. The full payment must be received in accordance with prescribed payment schedule. If not paid in accordance with the payment schedule the company reserves the right to cancel the booking with consequent forfeiture of booking amount and apply scale of cancellation charges as mentioned in the brochure. Any payment that you make to your Travel Agent would not constitute payment to the Company until the same is remitted to the account of the Company.

CANCELLATION/AMENDMENT BY COMPANY

We reserve our right to amend or cancel the tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates tours or you would have the option of traveling as individual travellers, not as part of the original tours. If the alternative date of tour is not acceptable or you do not wish to travel as individual travellers, we would refund the money paid by you without interest after deducting any costs incurred by us on your behalf, within a period of forty five days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you.

CANCELLATION OF BOOKING BY YOU

Should you wish to cancel your booking, you must notify us in writing. Such notification shall be deemed to have been given to us only on the date of the receipt of your letter, since we can act only on receipt. Please state the reason for your cancellation as it may be covered by your insurance policy. Claims must however be made direct to your insurance company. The following cancellation charges shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages.

WHEN A CANCELLATION IS MADE CANCELLATION CHARGES PER PERSON FOR INTERNATIONAL TRAVELS

GST of 5 % applicable over and above all mentioned charges.

If you wish to cancel your booking, you need to inform us provided that such information should be given on a working day within working hours:

Branch Office

Dharmayanam Tours & Travels Private Limited
Door.No.28/309-32,First Floor,Madhava Arcade,West Fort,
Palakkad, Kerala, India – 678001

 Registered Office

Dharmayanam Tours & Travels Private Limited
Door No 12/510,Tapovarishtashram Via,Varishtapuri,
Vandithavalam Post, Palakkad, Kerala, India - 678534.

Website :www.dharmayanam.com E-mail : info@dharmayanam.com 

Telephone: 0091-7356731770, +91-8078358878.

If the Booking Documents have been signed by one or more persons for themselves and for others mentioned in the Booking Form, then the communication signed *such signatory/s would be treated as a valid communication with full responsibility for cancellation for all such persons mentioned in the form. Similarly, if your Agent seeks cancellation, we will act on the basis that he has been authorized or instructed by you to cancel and shall accordingly effect cancellation. Cancellation shall take effect only from the time the written request reaches the Company at its office in Palakkad on working days within office time. However, In the following cases you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you:

AMENDMENT 0F BOOKING BY YOU

lf you wish to amend or change your booking; you have to communicate your request to us in writing /E-mail. Such requests for change or amendment will be accepted subject to availability. Please note that:

The amended or changed booking will be regarded as a new booking;

An amendment fee of INR 2000 is payable in case of every amendment or change; and;

In case the amendment is carried out within the cancellation period, then a cancellation charge shall apply as if a cancellation was made on the date the request for amendment or change is made. Please note the cancellation charges specified in the preceding section. Terms & Conditions shall apply.

TRANSFER FROM ONE TOUR TO ANOTHER

A request in writing for transfer from one tour to another 45 days prior and 60 days prior (for foreign countries] to the departure will be treated as cancellation on that tour and a fresh booking on another. In these cases, a transfer fee of Rs. 7,000/ - per person will be applicable in addition to the costs for re-processing your visas air tickets etc due to the transfer to another tour. In case you transfer within the cancellation period, then the cancellation policy will apply, Terms & Conditions shall apply.

RATE OF EXCHANGE APPLICABLE TO REFUNDS

Please note that refunds of foreign exchange component of the tour cost will be based on our buying rate of that date. When we receive Indian rupees from you in relation to a booking, we convert them into the foreign exchange component of the tour cost at our selling rate, then applicable. and credit the proceeds in our bank account. However, when we refund the foreign exchange component to you in Indian rupees, we do so at our buying rate applicable on the date of refund, because the bank will convert the money at the buying rate and credit the same in Indian rupees.

OUR SCOPE OF SERVICES

We are Spiritual Tour/ Pilgrimages, Travel and Holiday organizers only. We inspect and select the services to be provided to you. However, we do not own, operate or control any airline, shipping company, coach or coach company; hotel. transport, restaurant, kitchen caravan or any other facility or provider etc that is engaged to provide you services during the course of your tour.

Therefore, please carefully note that:

MEALS

Please refer to the itinerary in the website / brochure for details of the meals which would be served to you on the tour. Unlike an airline. we cannot process a special meal, nor can we guarantee a special diet. The same is at the sole discretion of the service provider. We do not assure special meals or special timings or extra halts for infants, children, or passengers with diabetes, cholesterol, high blood pressure or any other condition. We cannot guarantee quantity of the food as may be provided by the service provider. If you have any such special requirements arising from medical conditions or from the needs of your children or otherwise, it would be advisable to travel on a customized tour and coach tours are not recommended. We, however, reserve the right to change the meal arrangement where circumstances compel us to do so. At some places a meal allowance may be paid to you at our discretion to enable you to have a meal of your own choice.

HOTELS

The Company selects hotels for your stay at locations, which give comfort and value for money. For various reasons, such as reducing the overall traveling time on the coach for the following day. the hotels may be chosen away from the city centre. In some countries, the hotels do not have fans. Air conditioners available depends on the category of hotels. Modern facilities such as attached toilets with showers / bathtubs are provided. We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non-smoking room / rooms on the same floor etc. Some of the Hotels in Foreign Countries may or may not have room service facilities. The check in time is usually 2 p.m. and check out time is usually 11 a.m. Some Countries, the check in time is 12 noon and the check-out time is 10 a.m. ln certain hotels like Genting Resorts, though the check in time is 3:00 pm, you may have to wait for some hours till the rooms are cleared. The same is subject to change from time to time.

If you seek a change in rooming while on a tour, the same will be subject to availability and you will need to pay any additional charges as may be applicable. Please note that hotels In Europe and Far East can have exceptionally small rooms unlike what you may have experienced in other countries.

SINGLE ACCOMMODATION

In case you book on a single occupancy basis, you will have to pay a single room supplement unless another tour participant is willing to share your room. You shall also be liable to pay the single room supplement if earlier having booked on a shared room basis, you later have to take the room on single occupancy basis since your intended room partner has either dropped out of the tour for any reason or since you and or your room partner are no longer willing to share a room. Note that the single room supplement will be charged in all cases where a booking on a shared room basis has to be changed to single room basis including the following:

Intended room partner was arranged by you.

Intended room partner was arranged by us for you.

No room partner was found available for you.

Double (Twin) Accommodation

A double room has either a single queen-size bed or two separate beds. If you request fora room with a queen-size bed, the same would be provided subject to availability as most of the hotel rooms in Europe & Far East are twin-bedded. In case of non-availability of a room with a queen-size bed, a twin bedded-room would be given.

Triple Accommodation

We recommend a maximum of only three persons in one room. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway bed or cot placed in a twin room.

Children Accommodation

A child travelling for whom 'without a bed' charge has been paid would not be entitled to a separate bed in the hotel. In case 'with bed' charge has been paid for the child and you decide not to avail such facility whilst on the tour, you would not be entitled to any refund. In case you decide to seek an extra bed for the child booked on Without bed' basis on the tour, this will be provided subject to availability and you shall be bound to pay any additional amount charged by the concerned hotel directly.

PRE/POST TOUR / ADD 0N EXTENSION PACKAGES

Pre / post tour accommodation / add on packages or extensions are available to you at special rates. You must ensure that you request your travel agent or your sales officer for the same at the time of booking your tour.

COACH AND SEATING

We generally engage air-conditioned / air-cooled luxury coaches but we are not responsible If the air-conditioning equipment malfunctions for any reason. On group tours, you are not allotted seat numbers as a seat rotation system is followed. You must follow the instructions of the Tour Manager in this regard. The average travelling time by coach is approximately 8 to 10 hours or more a day in Tibet, Nepal, Europe and in U.SA. under normal road conditions. Comfort stops are provided every 2-3 hours, after appropriate intervals. The foregoing timings are indicative only. Though some of the coaches are equipped with emergency washrooms, such a facility can be used only in case of a dire emergency.

The coach drivers are bound by restrictions concerning maximum driving hours per day and per week and the itineraries are planned with regard to the same. It is therefore essential that the itineraries, schedules and timings are strictly adhered to by you so as to ensure that all the services can be duly provided. If you or any of your co-passengers misses any service due to unpunctuality, we shall not be liable to refund any amount Further, we shall not be liable to refund any amount or pay any compensation of damages for any change in itinerary or for missing any service due to the unpunctuality or actions of your co-passengers or for any delays due to any reasons. Please note that smoking, consumption of alcoholic beverages and snacks is strictly prohibited on coaches. Please keep the coach clean to avoid discomfort to yourself and other tour participants. Please take care not to leave behind any property in the coach while disembarking. The Company would not be responsible or liable in case of loss of such property under any circumstances.

BAGGAGE ON COACH

Please note that porterage is not included in the tour price. It is often difficult to get porters to assist as hotels may or may not provide this service and it is therefore advisable to use bags with wheels. Coaches have limited space for luggage and hence we permit only one suitcase and one handbag per person in the coach. The suitcase should be of a size of 1513 cm. (width - length height).

AIRLINES

We shall in no circumstances whatsoever be liable to you or any person travelling with you, for loss of baggage by the airline, failure to provide meal of your choice by the airline, denied boarding or down-gradation due to overbooking or any other reason, failure on the part of the airline to accommodate you despite having confirmed tickets, quality or quantity of meals offered by the airlines, flight delays or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of booking etc. In these circumstances, we will not be liable for the injury, loss or inconvenience suffered by you but you will be free to pursue your remedies against the concerned airline,

BAGGAGE ON AIRLINE

Airlines have restrictions on the kind of baggage, number and weight of baggage that you can carry and you will need to carefully read and understand the rules and regulations of the airline, in this regard. Typically, weight restrictions on baggage for Economy Class is 23 Kg, for Business Class 30 kg and for First Class is 40 kg and one hand bag (cabin luggage) not exceeding 71% per person except for flights to USA and Canada, where the passengers are permitted to carry two pieces of checked-in baggage and one hand bag. In the case of low-cost carriers are used by the Company during the tour, the permitted baggage allowance may be lower than what is mentioned above. Baggage is not included for internal flights in USA. One needs to pay for every piece of baggage checked in. The charges vary from USD 25 to USD 35 per bag. Please check with our sales staff for correct details.

Please note that every airline has a different set of rules and regulations regarding the weight restrictions and furthermore, airlines keep changing the rules quite frequently. Hence, you are requested to please check the updated baggage rules of the individual airlines, with whom the ticket is booked. We are not liable / responsible, in any manner, if you are unable to carry any baggage or if you have to pay any extra-charges due to restrictions imposed by the airline. You shall be liable to pay all such charges directly to the airline. Also, we are not liable / responsible for any loss or damage to baggage while it is in the custody of the airline.

AIRLINE DATE CHANGE BEFORE DEPARTURE

'If you wish to travel in advance or return at a later date after the tour ends, then you must pay the applicable difference between the group airfare within the package holiday tour cost and the market airfare for the changed sector. The same will be quoted by us to you on your request. Over and above this you will also be required to pay an 'Airline Seat Rebooking and Reservation Fee' of Rs. 3,500/- or amount as applicable per person per sector, per change depending on the airline (subject to availability of seats and ticket validity). Please note that you will not be able to avail of the group transfers and accordingly you will have to make your own way to meet up with the group on arrival and/ or to your next destination when your tour ends, We shall not be liable to refund any amount to you in this regard. Terms & Conditions shall apply.

AIRLINE DATE CHANGE AFTER DEPARTURE

It is absolutely necessary to have your return air seats cc India confirmed prior to your departure from India. If you wish to change the date of your return journey after departure from India, you will have to pay a 'Change in Reservation Fee" if any, directly to the airline, subject to availability of seats in the same booking class. This fee may range between USD 100 to USD 200 or more per person and we will not be responsible for the same.

AIRLINE CONFIRMATION AND RE-CONFIRMATION

Though you may receive a confirmed air ticket for a particular sector, airlines often overbook seats, due to which the airline may offload even confirmed passengers and may accommodate them on a subsequent flight. We will not be responsible / liable for any such offloading nor for any consequence of such offloading including delay, inconvenience or loss of tour services. As you are booked on a group fare ticket, please note that seat allotment win be made only when you physically report at the airport check in counter. You are advised to report at the airport check in counter at least 3 to 4 hours prior to the departure time, Seat allocation is a matter of airlines discretion and availability of seats is not in the control of Dharmayanam Tours & Travels Private Limited.

Hence Dharmayanam Tours & Travels Private Limited shall not be held responsible if you do not get seats together or do not get your preferred seats, Please note that in case you are returning on a later date after the tour ends, the responsibility / liability to re-confirm air tickets 72 hours prior to the departure would be solely yours.

YOU ARE RESPONSIBLE FOR YOUR DOCUMENTS AND POSSESSIONS

You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively 'baggage') at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches, while on excursions or otherwise. If you forget to carry or if you lose essential travel documents such as passport, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible. In view of what is stated above, please carefully note that:

It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. ln this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airline responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws. If your baggage is lost or misplaced at any time during the course of your tour, it is your responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office etc. Please understand that as the Tour Manager is responsible for the whole group of tour participants, he may not be in a position to escort you to lodge a complaint with the authorities, as it could compromise the convenience and time of the group. Furthermore, Tour Managers /Assistants, / Escorts are assisting the tourists throughout the tour and are not responsible for tourists' baggage or any kind of personal belongings. On the entire tour the tourists have to be responsible and carry the baggage on their own. Instructions as well as Information of the tour are to be followed in the group tours and the tour manager / company is not responsible for any instructions overruled by the tourists and for its consequences.

TRAVEL DOCUMENTS AND CLEARANCES

It shall be solely your responsibility to hold valid travel documents and statutory clearances, to enable you to travel on the tour such as passports, visas, confirmed air-tickets, insurance and medical insurance certificates and other statutory certificates including immigration clearance etc. Please note that your Passport must be valid for at least six months subsequent to the scheduled departure date of the tour. If you cancel the tour due to non-availability of the passport etc, you will be liable to pay cancellation charges.

 VISA GUIDANCE SERVICES

It is necessary for you to ensure that you have the appropriate passport, which is valid for at least six months after you return to India. For guests travelling to Malaysia, please ensure that the minimum validity of the passport should be at least 9 months after your date of return to India. Furthermore, you will be required to take the appropriate visas for going on the tour. We provide you visa guidance services for which we will charge you. Such charges may include not only the actual visa charge and costs incurred but also our service charge.

Please note that UK and USA visa will have to be obtained by you directly; however, we may assist you in preparing and submitting the visa application based on documents provided by you. Even if you do not get your visa, you will be liable to pay the applicable charges. If you already possess a visa or wish to do the visa / s on your own, you would be entitled only for the refund of actual visa / s cost and the portion of charges attributable to our service charges will still have to be paid by you. It is your responsibility to promptly furnish to us all documents required for application of your visas etc. latest by 60 days before the departure date. In fact, in the current scenario it would be far more prudent to furnish all documents at least four months before the departure date. Given the security concerns and the over-cautious approach adopted by embassies and consulates, visa processing can take quite long.

HEALTH

Please note that your health is entirely your risk and responsibility. Our tours are suitable for persons of reasonable fitness. They may not suit persons who are medically infirm or who have special needs or requirements whether due to age, medical conditions or otherwise. It shall be your duty to inform us in writing in case you have any medical condition that may affect your ability to fully enjoy our tour arrangements or where the interests of other tour participants may be adversely affected by such condition. Under such conditions we may decline to accept you or continue you in this tour.

We reserve the right (without obligation] to ask you to undergo medical tests and to provide written certification of your medical fitness before departure or at any time during the tour and if you fail to undergo such tests or fail to provide such certificates, we may decline to accept you or to continue you on the tour. Our actions in this regard maybe guided not only by concerns for your health but also the convenience and health of the other tour participants. However, it is not our obligation to check your medical condition and if you suffer any injury or aggravation on the tour or if you are unable to enjoy or complete the whole or any part of the tour due to your medical conditions, we shall not be liable to compensate you nor to refund any amount to you nor to pay your medical expenses. In this regard, please note that service providers such as Airlines may decline to accept you on medical grounds. Please carefully read and understand the rules and regulations of the service providers, because we shall not be responsible for the consequences that you may suffer. To some extent, your losses on account of cancellation or curtailment attributable to hospitalization as also your expenses of hospitalization may be covered by insurance. Please see insurance section below.

INSURANCE

LIABILITIES

YOU WILL NEED TO COMPLY WITH TOUR CONDITIONS

You will have to strictly follow the tour program and comply with the terms and conditions of the various contractors / service providers such as hotels, airlines etc. You are responsible to register with the representative of the Company at the appointed date, place and time for departure and you would be treated as a no-show if you fail to do so and the consequences shall be yours entirely. You are required to be punctual and adhere to the time-lines of the tour and of the contractors / service providers. If you are not punctual, you could miss your flight, your coach, your meals etc. You shall not behave in a manner which may cause distress or annoyance to other tour participants or to any other person or which may create the risk of danger or damage to property belonging to us or other tour participants, service providers or any other persons. if you misbehave or disturb the decorum of the tour you may have to terminate the tour. In such an event, no refund or compensation will be paid to the tourist and he / she will have to bear and pay the expenses for his / her return travel. You shall not carry any item or object, the possession of which is forbidden by any laws, rules or regulations. Nor shall you violate any other laws, rules or regulations. Should any tour participant misbehave or violate any laws, rules or regulations, we shall have the right to discontinue his / her participation and exclude him / her from the tour at his / her risk, cost and expense. Should we suffer any damage or liability on account of a tour participant's misbehaviour, we shall be free to separately charge and recover our losses and expenses from him / her.

NO REFUND FOR UNUTILIZED SERVICES

It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc. As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others]. There would be no refund if you fail to join the group at the commencement of the tour or join the group later or leave the group before culmination of the tour for any reasons whatsoever, There will be no refund if you fail to or are unable to utilize any of th e services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever such as late reporting, ill-health etc.

EMPLOYEES AGENTS NOT AUTHORLZED TO CHANGE TERMS

No person including any of our employees, agents or franchisees has the authority to alter, amend, or waive any stipulation, representation, term or condition set forth in this document. Assurance if any, given by any of our employees, agents, franchisees or any other person, whether given verbally / in writing / by email / by sins or otherwise, which is contrary to the terms and conditions shall not bind us, in any manner.

PLEASE CAREFULLY CHECK WHAT THE TOUR COST INCLUDES AND EXCLUDES

Please refer to the relevant section of the Price Grid for the tour cost. All services to be provided to you will be as per those specified / confirmed and paid for as per the Invoices. If you avail any service such as porterage, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages, soft drinks, paid toilets etc or anything that is not specifically shown as included in the Tour Cost, then the payment for the same will have to be cleared by you.

TIPPING

Tipping is customary (unless otherwise stated in the brochure) Many parts of the world for services rendered (e.g. porters, coach drivers, tour leaders, guides etc). Unless otherwise communicated the tip, amount is 3 EURO per person per day in Europe for the coach driver,3 EURO per person per city per guide in Europe and 3 EURO per suitcase per day for a porter in Europe, everywhere else it is 3 to 5 USD instead of 2 Dams. Please check the Price Grid to ascertain whether such tips are included within the tour costs or are required to be paid by you separately.

CURRENCY AND TRAVELLERS CHEQUES

We recommend that you take your Foreign Exchange partly in Cash and Travellers Cheque. You can also opt to take a Foreign Currency Debit Card which is another safe mode of carrying exchange. Travellers Cheque can be encashed overseas for foreign exchange, for a nominal fee.

MINIMUM PARTICIPATION

Tours specified in the Brochure are operated subject to a minimum participation of paying adult Participants, If the participation is less than the minimum prescribed, we reserve the right to amend, amalgamate, alter, vary, or cancel a tour without incurring any liability to pay any compensation. If we decide to operate the tour with participation below the minimum stipulated or if you are required to travel as individual travellers (not as a group) we reserve the right to collect an additional pro -rata amount In such cases you may not be provided certain services, which would have been provided in the group tour including the service of a tour manager and you may need to travel on an amended itinerary and services, such as transportation on a 'seat coach' basis, where the coach departures are at fixed times and routes etc.

PRIVACY OF INFORMATION

We try to maintain the privacy of the personal information provided by you. However, it would be necessary torus to share this information with Consulates, Embassies, Airlines, Hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or where under any laws, rules or regulations, such disclosure becomes necessary. You agree to let us photograph and/ or video graph the tour and specifically you agree to let us photograph and / or video graph you in the course of the tour. You agree to let us publish such photographs / video graphs through all media including print media. websites, letters, emails etc. You also agree to let us track usage statistics. You agree and accept that all such photographs and / or video graphs and statistics are our absolute property and we have the unrestricted right to use them for any legitimate purposes including advertisement and commercial purposes. Further, you agree that if you share with us any photographs and / or video graphs taken by you during the tour, we would be free to publish such photographs and / or video graphs through all media including print media, websites, letters, emails etc. We recommend that you register online so that we can send you updates and information on travel destinations.

COMMUNICATION

Communications transmitted to your mailing address or email address on record shall be deemed to have been communicated to you even if returned undeliverable for any reason. All communication from you to the Company has to be in writing, not orally. Where you book directly with us, we will address communications to you at your mailing address and / or e-mail address given in the Booking Form. Where you have booked through a Travel Agent, we will address communications to your Travel Agent. who made the booking on your behalf and the agent would be responsible for transmitting such communication to you. All monies paid to the Travel Agent shall not constitute payment to us unless deposited by your Travel Agent with the Company.

 ADDITIONAL CONDITIONS APPLY IN CASE OF PROMOTIONS / OFFERS/ SCHEMES:

Please note that in case of special offers, promotions or schemes, the terms and conditions of these offers, promotions or schemes will be applicable in addition to these terms and conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions or schemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you fail to make the payment by the due date and or do not comply with all the terms and conditions of the offer, promotion or scheme, you would not be entitled to receive the benefit under such offer, promotion or scheme. We shall have the absolute right to withdraw any scheme or discount at any time after such scheme or discount is published.

BALANCE PAYMENT

Please check your Invoice for the due date of your balance payments of the tour cost This balance payment has to be made 45 days prior and 60 days prior (for Foreign Countries) to the departure date of the tour. If the hooking is accepted within 45 days and 60 days (for Foreign Countries) of the date of departure of the tour, the entire tour cost has to be paid upfront. A delay in payment of your tour Cost (part payment or full payment) can result in a delay in issuing your air tickets which are necessary to facilitate your visas processing. We may treat such delay as a cancellation of booking by you, which will be subject to the applicable cancellation charges as per the cancellation schedule. We reserve the right to amend the prices published in this brochure and on the website and to adjust our charges based on various factors including currency fluctuations, fuel price rise, travel arrangements, special / high season charge levied by the suppliers, hike in any government taxes or any taxes or visa amounts and / or for any reason etc before the date of departure. All such increases in price must be paid for in full before your departure,

ON TOUR ASSISTANCE

REFUNDS

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible or liable to offer any refund to you. However, at its sole discretion, the Company may give the refund based on various factors such as the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. and the decision of the Company on the quantum of refund shall be final and binding upon you. it would take at least 45 days to process the refund (if due). It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional etc. due to any reason whatsoever.

APPLICABILITY

The above conditions would apply to clients who book on International individual or International Fixed/Group tours and all Adhoc Groups or any promotions operated by the company from time to time.

LAW AND JURISDICTION

YOUR SUGGESTIONS:

IMPORTANT CONDITIONS:

General Information:

Governing Law

These terms and conditions shall be Governed by Indian Law and the Courts at Palakkad, Kerala shall have exclusive jurisdiction in all matters arising out of or in connection with the use of the website by you.

Taxes:
GST will be charged as applicable.

How to book your tour?

You can book your tour online through www.dharmayanam.com or with any of the Dharmayanam Tours & Travels Private Limited Offices located in (Palakkad, Kerala). Details of our offices are mentioned below.

Branch Office

Dharmayanam Tours & Travels Private Limited

Door.No.28/309-32,First Floor,Madhava Arcade,

West Fort,Palakkad, Kerala, India – 678001

Registered Office

Dharmayanam Tours & Travels Private Limited

Door No 12/510,Tapovarishtashram Via,Varishtapuri,

Vandithavalam Post,Palakkad, Kerala, India - 678534.

Website :www.dharmayanam.com  E-mail : info@dharmayanam.com 

Telephone: 0091-7356731770,  +91-8078358878.

Payments can be made through Cash / Demand Draft in favour of “ ” Payable at Dharmayanam Tours & Travels Private Limited. Palakkad. Cash Payment on & above Rs 10,000/-, you are requested to provide your PAN Card Photocopy and any Government – National Identify proof. (For Indian Citizens).

We Promote Digital Transaction in our Company. Digital India is the flagship program of the Government of India with a vision to transform India into a digitally empowered society and knowledge economy. This program is centred on the vision of offering digital infrastructure as a core utility to every citizen, providing governance and services on demand, enabling the digital empowerment of citizens. Based on the Digital promotion, we installed Swiping Machine – Payswiff POS (A payment terminal, also known as a Point of Sale (POS) terminal, Debit/ Credit card terminal) at our Company.

Swiping Machine – Payswiff POS (A Payment Terminal)

Our Bank details for Payment.

Beneficiary: Dharmayanam Tours & Travels Private Limited

(Registered Office) Address:      Door No 12/510, Tapovarishtashram Via,

                                                    Varishtapuri, Vandithavalam Post, Palakkad,

                                                    Kerala, India - 678534.

Branch Office Address :  Dharmayanam Tours & Travels Private Limited

                                         Door.No.28/309-32, First Floor, Madhava Arcade,

                                         West Fort,Palakkad, Kerala, India – 678001

PAN Number: AAHCD4891J. (For Indian Citizens)

GST: 32AAHCD4891J1ZF. (For Indian Citizens)

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Beneficiary: Dharmayanam Tours & Travels Private Limited

Bank: AXIS BANK LTD

Address: City Centre, English Church Road, Palakkad Branch, Kerala, India

IBAN: (Account No.) :   919020086402780

Swift Code (BIC): AXISINBB046,

RTGS / NEFT/IFSC CODE: UTIB0004871  (For Indian Citizens)

TEL: +91- 491- 2552010 / 2558020

After the payment is made you are requested to send us the scanned copy via E-mail to us.

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Beneficiary: Dharmayanam Tours & Travels Private Limited

Bank: HDFC BANK LTD

Address: Ground Floor, M/S Ayyappa Enterprises, Court Road, Near Ganapathy Mandir, Palakkad – 678001.Kerala, India

IBAN: (Account No.) :  50200050079383

Swift Code(BIC): HDFCINBB,

RTGS/NEFT/IFSC CODE: HDFC0005635. (For Indian Citizens)

After the payment is made you are requested to send us the scanned copy via E-mail to us.

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Beneficiary: Dharmayanam Tours & Travels Private Limited

Bank: STATE BANK OF INDIA

Address: SBI Main Branch , Palakkad 

IBAN: (Account No.): 39774243149 

Swift Code(BIC):

RTGS/NEFT/IFSC CODE: SBIN0000893. (For Indian Citizens)

After the payment is made you are requested to send us the scanned copy via E-mail to us.

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Beneficiary: Dharmayanam Tours & Travels Private Limited

Bank: KOTAK MAHINDRA BANK LTD

Address: Palakkad Branch. Kerala, India

IBAN: (Account No.) : 4845035357

Swift Code:  KKBKINBBCPC

RTGS/NEFT/IFSC CODE: KKBK0009301.( For Indian Citizens )

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How do I make the payment from Overseas?

You may write to us for confirming the date of the tour. You may pay with your credit card directly with Dharmayanam website.

You can pay the tour package amount by the above-mentioned bank account of Dharmayanam Tours & Travels Private Limited at your currency using Swift Code.

NRI’s /Indians paying INR- can do telegraphic transfer or NEFT transfers by using the Swift Code / NEFT-IFSC code as mentioned above.

Any transaction charges levied by the bank have to be borne by the passengers. Also, please that the booking will be confirmed by us after receiving the payment in our bank account.

How do I book the tour online?

 Please log on to our website www.dharmayanam.com, wherein you can book all our tour packages, hotel online by a credit card / Net banking with more than 15 banks. For information call on us at: 0091-7356731770, +91-8078358878. Guest are requested to bring a valid Government Identity (Passport / National Identity / photo ID / Indian Guest: - Aadhar Card /Election Identity / Driving Licence)as a proof before the booking of our services.

Documents required for online Tickets:

Note:

 We accept Payment by all International Credit Card's from the Payment Gateway System installed in our website:

Debit cards of select banks are accepted for online transactions. Please check our Brochure or our website while booking to know if your debit card can be used for online transactions.

 We accept Payment by Credit card & net banking from below mentioned Banks: (Indian’s) 

• AXIS Bank
• HDFC Bank
• State Bank of INDIA
• Kotak Mahindra Bank
• ICICI Bank
• HDFC Net Banking
• Allahabad Bank
• DhanalakshmiBank
• Citi Bank
• IDBI Bank
• Karnataka Bank
• South Indian Bank
• Indian Overseas Bank
• Central Bank of India
• Indian Bank
• Standard Chartered
• Bank of India
• Bank of Baroda
• City Union Bank
• Deutsche Bank
• Indian Overseas Bank
• Karur Vysya Bank
• Canara Bank
• Federal Bank
• I-Cash Card
• J&K Bank