TERMS & CONDITIONS

 

Terms and Conditions (Tours within India,
Nepal and Bhutan)

Dear Guest,
Namaste!


Dharmayanam makes every effort to provide you with the best of the services, making your tour
more pleasant and most memorable one. We strive and Endeavour to provide safe and secured
tour without any misunderstanding between the tour escort, company and you.
Please read and understand the booking conditions for your holiday tour packages before you
book any of the tours. The terms and conditions given below, on our website, the tour registration
form and any other printed material together with FAQ (frequently asked questions) forms the
basis of our contract with you.

Brochure / Leaflet accuracy:
Our "brochure" along with tour tariff is published in the current year. The information given in the
brochure is as accurate as we can make it. All previous brochures, letters, Press Advertisement
or any other modes of circulation stands cancelled. Errors and omissions may creep in. The
maps used in the brochure are for reference only and are not to scale. We reserve every right to
change any brochure information before or after the tour is booked due to any events beyond our
control. The tour itinerary, price, departure date, and hotels are subject to change. If we are
aware of the changes sufficiently beforehand we will inform you in advance. Otherwise, our tour
escorts or local representative will inform you about the change during the tour.

Definition:

  • "Passenger / You / Guest / Customers / Clients, mean the person in whose name and on
    whose behalf booking and / or whole name is on the booking form is made.
  • Company / We / Us / Dharmayanam
  • Brochure means this brochure published in the current year.
  • Independent Contractor means "any hotelier / hotel owner / Vehicle owner/ Owner of any
    Airlines or any other person or organization that has been selected by the company to
    render services to the passenger.
  • Standard Package means A.C. Transportation, A.C. Accommodation (in a decent budget
    hotels and Deluxe Package means A.C. Transportation, A.C. Accommodation (except
    Hill Stations) in Hotel room equivalent to 3 Star facilities.

 

Note:
We are basically travel, tour and holiday organizers based on customer requests and interests.

We do not control or operate anyairlines or any other mode of transport like railways, motor, buses, coaches, etc. n also do not

own or control any hotel, transport or any other facility mentioned in the brochure. We take
utmost care in selecting Restaurants / Hotels / Coaches / Vans / Boat Houses / Motels or Places
of Stay for making your holidaying a comfortable one. We only select the Hotels/Motels or Places
of Stay and do not have any control over them. Thus, we are not responsible for injury or
personal harm, death or damage to personal property which may be caused by the act or default
of the management or employees of any independent contractor, hotelier, airlines, coach owner/
operator, arising outside our normal selection and inspection process. It is imperative that all
passengers travelling through Dharmayanam Tours & Travels or any tours organized by
Dharmayanam Tours & Travels. Abide, comply and strictly observe all the terms and conditions
laid down herewith. While booking online/offline for any of our fixed/customized

tour(Domestic/International), we take this as your consent automatically to allow us send
promotions through sms/email.

Meals :
There are preset menus for the meals provided on the tours. Packaged meals are served at
some of the places. The types of meals are mostly Indian vegetarian food (North and South
Indian ). No complaints/ claims for refund in respect of the meals will be entertained and the
company reserves the right to change the menu and arrangements of the meal without assigning
any reasons therefore. In some places food & water will be provided en-route at the available
restaurants. We do not have any control on those arrangements.
Hotels :
Dharmayanam Tours & Travels has taken utmost care in selecting hotels which are comfortable.
Most of the hotel rooms have private bath or shower and may be located in the centre or away
from the city, but out of our vast experience, to provide good hotels at reasonable tariffs to your
utmost comfort, engaging hotels away from city center becomes unavoidable. Air-conditioning,
central heating, any other facility are at the hoteliers discretion, depending upon factors such as
weather conditions, local circumstances. Triple sharing rooms are not larger than twin sharing
rooms and third bed is (often a roll -away - mattress) put in Double bedded room. The
passengers will have to abide by the check in and checkout times of the hotels. Usually, the
check in time in many of the hotels is 12 Noon and check out time is 10 AM. Early arrivals and
late departure should be adjusted by the guests themselves as per the respective check in and
checkout time. If you reach before 12 Noon only fresh up arrangements are made while rooms
are allotted from 12 Noon. We will not be responsible or liable in case of loss of baggage or
personal effects from the hotels. Safe Deposit Lockers are available in most hotels. You are
advised to keep your valuables in the safe deposit lockers, at the time of check in and not in your
hotel room. Any damage caused to the hotel during your stay shall be payable by you and the
company will not be liable for the same.


Accommodation for Child up to 11 years of age :

A child below 12 years of age who is booked on the tour by paying the special rate without a bed
will not be provided with a bed in the hotel while on the tour under any circumstances. In case
the tour participant makes any changes in the rooming arrangement while on the tour, the
company shall not make any refunds or pay any compensation to them. In case the tour
participant decides to make any changes in the rooming while on the tour subject to availability,
then he/she shall be bound to pay additional amount charged by the concerned Hotel directly to
the Hotel.

Coach / Sitting :
There is a strict ''NO SMOKING", "NO ALCOHOL" & "NO EATING" policy in the travel mode.
Carrying of high value items in the bus will be at your own risk. We advise you not to leave them
behind when you leave the coach. Company will not be responsible or liable in case of loss/ theft
/ damage of such items from the coach. Any damage caused by you to the coach during the
travel shall be paid by you and the company will not be liable for the same.
We use air-conditioned or non air-conditioned 9 / 12 / 25 / 27 / 35 / 43 / 45 seated vehicles,
Jeeps, Vans or Taxis depending upon the requirements of the tourists.
Health :
It is presumed that the tourists who have booked the tour have gone through the itinerary & is
well aware about the same. It is presumed that the tourist is medically fit to undertake the said
tour. The person who is medically fit to undertake the said tours shall join the said tour. The
persons who are and/ or who have suffered from any ailments for which they have taken medical
treatment have gone into check up hospitalization, shall not join the said tour. Many a times a
tour manager is unable to pay any attention and / or to provide medical treatment for any tourist

who requires medical attention. The tourist(s) will have to make their own arrangement on the
tour for medical assistance. The tour manager may not be in a position to help the tourist. The
tour leader have to proceed as per itinerary because of other members of the group may require
his attention to follow the tour itinerary. The company shall not be responsible for any lack of
attention on the tour.

Photographs or Video clips :
Company reserves the right to use photographs or video clips of the tourist taken on tour & / or
given by tourist, for promotion of the company's business without obtaining prior permission of
the concerned tourist.
Itinerary changes :
We may operate more than one coach on a specified date of the tour depending upon the
demand for more bookings of the tour by the tourists. Sometimes we may change the direction,
or slightly modify the itinerary. We will advise you of these amendments prior to the
commencement of the tour or otherwise during the tour. In the event of passenger / joining
passenger misses out on any part of the sightseeing tour, or any such tour, due to delay on his
part, he will not be entitled to claim refund for the same.
Tour Price :
The price quoted in our brochure or proposal by mail / e-mail and any other mode of
communication has been calculated as per the rates prevailing at the time of printing this
brochure and also as per the prevailing Inter-state taxes / Fuel Charges, etc. The company
reserves the right to amend / alter the prices published in the brochure or quoted by any other
means, in case of suppliers rate fluctuation, increase in fuel cost, increase in state taxes, or
increase in any other item relevant to the tour before the date of departure. Any such increase in
rate must be paid for by the tourist in full before the departure of the coach/bus/vehicle, etc.

Tour inclusions and Exclusions :
Cancellations :
All services such as hotel accommodation & transportation are pre blocked well in advance. We
are liable to pay penalties to all our suppliers / vendors /independent Contractors if these
services are released within a mentioned time frame.
If a passenger has to cancel the tour due to any reasons, then he or she would have to make an
application in writing to that effect, along with the original receipt issued by the company. Such
cancellations will attract cancellation charges as given below.
CANCELLATION RULES - Cancellation is charged on full fare
For Fixed Departure Package Tours (seat in coach basis)
Before 10 clear days of the journey date - 50%
Within 7 days - NO REFUND.
No refund for No shows or after the commencement of the tour or delayed arrivals of the
participants for whatsoever reasons.
Similarly, after the commencement of the tour, if any participant cancels the trip due sickness or
for any reasons whatsoever, there will not be any refund at all and hence, cannot be adjusted
with any services provided from the point of cancelling the trip. All the extra expenses involved in
surface/air transportation, accommodation, treatment etc. should be borne by the concerned
participant or by the next of kin of the participant.
The company reserves the right for variation / modification/ amendments/alteration & / or
cancellations etc. of any tour prior to departure without assigning any reason. In such cases, the

entire amount paid by the tourist shall be returned by the company by "A/C Payee" Cheque
against production of original receipt issued by us, in Indian rupees at the prevailing rate of
exchange on the date of the cheque, as per Reserve bank of India rules and regulations,
irrespective of whether the tour payments in part or whole were made in foreign currency and no
additional compensation will be applicable whatsoever.
No refund will be payable for any missed/ or unused services of the tour including the meals due
to whatsoever reason.
Refund against online ticket cancellation :
In case of the online ticket cancellations done against the bookings made using the Credit card
then the refund amount after deducting the cancellation charges as applicable will be credited
back to the same credit card used while booking within 4 to 5 working days from the date of
cancellation and if it was through Net banking then the refund amount will be credited back to the
same bank account within 10-15 working days.
Compensation charges for Air/Rail reservations, tours conducted by independent contractors or
agencies other than Dharmayanam Tours & Travels, are applicable as per the rules of
Air/Rail/Cruise and independent contractors or agencies. Any refund payable to the tourist will be
given only after the receipt of funds from these agencies after deduction of necessary charges,
etc.Note : If A.C. fails, an amount of 5% per head charges would be refunded. In case of State
Government / Private Resorts / Hotels where full deposit has to be paid in advance to enable us
to confirm the reservation, no refund will be given if services are amended / preponed /
postponed/ cancelled/ or not utilized.
Important conditions :
Passengers acceptance of the receipt while making the advance, full payment, passengers
signature on the booking form, proposal, receipt, or paying the advance amount shall mean
accepting in totality of the “terms and conditions .
There is no contract between the company and the passengers until the company has received
the advance for the tour. Full payment must be received one week before the departure of the
tour. In case the booking is made within one week, then full payment has to be paid at the time of
booking itself. If the full amount is not paid up at the time of booking the tour, the company
reserves the right to cancel the booking subsequently resulting in the loss of deposit and also
apply the cancellation charges as mentioned herein.
To amend, alter, vary or withdraw any tour.
For EMI Transactions, We will not accept refund cases with regard to quality/service related
issues once the payment is received. This also include no show full or partly or under ulilastion of
services etc

Jurisdiction :
For all claims, disputes of whatsoever nature relating to the tours operated, marketed /
coordinated by Dharmayanam, the court in Palakkad shall alone have jurisdiction and the laws of
Republic of India shall apply.
Taxes:
GST will be charged as applicable
LIABILITY AND RESPONSIBILITY OF THE COMPANY
The liability of the company is restricted only to the making reservation in accordance with the
tourist requirements and no further. Company is not liable for any loss of person or property
caused or damaged or suffered by the tourist or account of deficiency in services by any
independent contractor. Any gesture of courtesy extended by the company to the tourist to
minimize such loss or damage will not constitute an admission of such liability or a waiver. The

company shall in no circumstances whatsoever is liable to the tourist or any other person for any
loss or expenses incurred due to:

  • Theft or any other reason whatsoever during the tour and the entire responsibility of
    taking care of their valuables shall be that of the tourist,
  • Train or flight delays, on account of any reason whatsoever rescheduling or cancellation
    of train/ flights/ inter-connection meals not being served etc.
  • Any overstay expenses on account of any delay or changes in air, bus, ship, train or
    cancellation of special bogie on account of force majeure including weather conditions,
    strike, war, quarantine, or any other reason whatsoever.
  • Any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and /
    or damage or any damage to baggage or personal effects howsoever caused.
  • Death of the tourist while on tour and all applicable rules and procedures of law are to be
    followed strictly and all procedures pertaining to the death will have to be tackled and
    handled by the tourist or their relatives at their own cost and consequences.
  • Any injury, loss, personal harm, death or damage caused to any person or property by
    the act or default of the management or employees or agents of any independent
    contractor.
  • Any damages, additional expenses for any consequential losses suffered by the tourist
    due to cancellation, amendment and or alterations of any of the services of the tour
    mentioned in the itinerary or brochure by the company after the registration or booking by
    the tourist.
  • Any sightseeing missed and/ or the program being curtailed after commencement of the
    tour and / or before the due period on account of force majeure including any
    unavoidable circumstances and any reason beyond company control including political
    riots, natural calamity, Floods, Landslides, closure of monument for any reason,
    monuments under renovation, VIP movement and security, heavy rush at sightseeing
    places, road traffic congestion, etc , all the loss or expenses will have to be borne by the
    passengers.

EACH OF THIS CONDITION SHALL BE SEVERABLE FROM OTHER IF
ANY PROVISION DECLARED INVALID, ILLEGAL OR
UNENFORCEABLE, THEN REMAINING PROVISIONS NEVERTHELESS
HAS FULL FORCE AND EFFECT.
Complaints & Grievances:
If the passenger has any complaint in respect of the services provided by Dharmayanam Tours &
Travels and its associate travel agencies or any other independent contractor, the passengers
shall immediately notify the same in writing to the independent contractor and a copy thereof
should be handed over to the Tour Manager to enable Dharmayanam Tours & Travels to take up
the matter with the independent contractor. Any claim or complaint by the passenger must be
notified to the company in writing within seven days after the tour completion date. No claims
from the passengers will be entertained by the company beyond seven days of completion of the
tour. Also, the company shall incur no liability in respect thereof.

General Information:
The company reserves the right to unconditionally refuse a booking and terminate all services to
a passenger on tour in the event of unreasonable behaviour at any time.
Single passenger traveling alone must pay single supplement charges (Single Adult in a room)
mentioned in the brochure.
The information given regarding distances covered, Tour accommodation, prices or any other
information in the brochure are on approximate basis and subject to change.

The seats of last row in some of our 9/25/27/35/41/45 coaches do not have push back facility.
Please make a note of this point, at the time of booking the last row seats. No claim for non push
back seats shall be entertained later. Transport charges between Manali - Rohtang Pass and
Travel by Pony (horse) or Doli and other incidentals from Gaurikund to Kedarnath / Janaki Chetti
to Yamunotri / Katra to Vaishno Devi / Kufri Ice Point and back are not included in the tour fare.
Additional expenditure per head in the tours towards pony, local transport within the City
wherever our coaches are not allowed to ply are as follows: Shimla - Kullu - Manali Tour: Rs.
2000/- : Manali - Vaishno Devi Tour: Rs. 5,000/- : Chardham Tour Rs. 2500/- to Rs. 10,000/-
Badrinath - Kedarnath Tour: Rs. 2,500/- to Rs. 6,000/- : This information is given to you for the
sake of budgeting. The rates are subject to change and are only an approximate estimation. In
Hill Stations like Mussoorie and Pilgrim centres like Badrinath Kedarnath & Gangotri - Yamunotri,
only smaller buses are allowed to ply in these regions on account of restrictions for Hill Fitness.
We are operating 25 / 27 seater coaches to these places. Seats of last row in some of our 25 / 27
seater coaches (i.e., from Seat No. 21 to 25 / 23 to 27) will not have push back facility.
Please purchase entrance tickets from the monuments / Museums directly. There would be a
free entrance for children below 5 years. Tourists may carry their luggage in our buses at their
own risk and responsibility.
Kindly adhere to the time schedule announced by our Tour Guide / Driver at every point to
ensure covering of all places. If you happen to miss the bus, you will have to make your own
arrangements to reach the next sightseeing spot/point.
Conveyance charges from the Bus alighting point to Monuments / Hotels and other places where
the tourist buses cannot ply due to the traffic regulations /conditions, are to be borne by the
tourists.
Air Conditions (A.C.) in the vehicle means, cooling will be provided in summers on the plain
areas and A.C. will not function on hilly roads due to technical reasons.
The Package tours mentioned in the website do not include hotel accommodation, food and
other incidentals at Delhi. All our buses start from our New Delhi Office to different destinations in
respect of North India Tours and will come back to Delhi, after completion of the tour.
No Food will be supplied at Kedarnath, Yamunotri and Vaishno Devi as our Catering units cannot
reach these places. You have to take food in the hotel at your own cost at these three places.
Cloak Room and Safety Lockers facility are available at Hotels, New Delhi.
Tourists are at liberty to make purchases from anywhere they like. The company does not take
any responsibility for their purchases and does not recommend any particular shop.
If the vehicle is held up due to land slides or any other reason en-route the tour, food and
accommodation is to be borne by the tourists.

We accept Payment by Credit card (National & International ), Bank Transfers & Net banking from below mentioned Banks from India :

  • Allahabad Bank
  • Bank Dhanalaxmi
  • Beam Cash Card
  • Citi Bank
  • HDFC Net Banking
  • IDBI Bank
  • Karnataka Bank
  • South Indian
  • State Bank of Mysore
  • United Bank of India
  • AXIS Bank
  • Bank Indian Overseas Bank
  • Central Bank of India
  • Development Credit Bank (DCB)
  • ICICI Bank
  • Indian Bank
  • Kotak Mahindra
  • Standard Chartered
  • State Bank of Travencore
  • Vijaya Bank
  • Bank of India
  • Bank of Baroda
  • City Union Bank
  • Deutsche Bank
  • Indian Overseas Bank
  • ING Vysya Bank
  • Karur Vysya Bank
  • State Bank of India
  • Tamilnad Mercantile Bank
  • Bank of Bahrain & Kuwait
  • Bank of Maharashtra
  • Canara Bank
  • Federal Bank
  • I-Cash Card
  • J&K Bank
  • Oriental Bank of Commerce
  • State Bank of Hyderbad
  • Union Bank of India